Employment Opportunities

Postion: Sales and Account Manager

About Us:

For over 20 years MorningStar Coffee has been hand-roasting small batches of organic coffee. Delivering the warmth & coffee culture of Brazil to the Twin Cities. Our coffees are wholesaled at local grocery stores and hospitality (restaurant) accounts.

We are seeking a talented and energetic individual to fill our full-time Director of Business Development position. This position is a role that is both involved with business development/sales and the general business operations.

Having a proven track record and good relationships within the Twin Cities hospitality industry would be important in this role. Experience in the coffee industry would be a plus. Morningstar Coffee is seeking a results-driven sales executive to actively seek out and engage with new prospective customers (within the hospitality and grocery store channel). You will provide complete and appropriate solutions for new customers as well as support our existing customers. Your goal will be to increase revenue while maintaining profitability and customer satisfaction.

Operational responsibilities include the ability to track and manage inventory, identify operational efficiencies, create procedures, and support the team.

Excellent written and verbal communication skills are necessary, as you will be creating customer presentation, interacting with our customers and our staff at all levels. We work in a fast-paced, multitasking environment – your ability to remain flexible, manage your time efficiently, well-organized. An individual who is dedicated, efficient and operates with a high level of integrity would be vital to your success in this role. This position will report to the business owner.

Compensation is a blend of a base salary with commission.

Sales Experience:

  • Ability to make compelling sales presentations and promote our brand to potential new accounts
  • Be knowledge and well-informed on all coffee products and equipment offered
  • Identify new business opportunities in both the grocery store and hospitality channels
  • Support and maintain our existing customer base. Offer responsive and positive solutions to all customer service issues.
  • Create and present business proposals w/ all the related considerations (pricing, equipment, service agreements, etc) with a focus on maintaining company profitability.
  • Onboarding new customers w/ appropriate follow up, equipment installations, etc
  • Maintain positive and ongoing customer support to all accounts
  • Participate with business owner and bookkeeper in establishing pricing
  • Track A/R with bookkeeper and support team in collections process

Operational Responsibilities:

  • Support in the tracking of inventory for the warehouse department (inclusive of green coffee, tea, packaging supplies, office supplies, etc).
  • Willing to jump in and support team members with the task at hand

QUALIFICATIONS

  • Business degree in finance or business administration
  • Must have 5 years of sales experience in the hospitality or grocery store channel
  • Working knowledge of QuickBooks, Microsoft Office
  • Independent and proactive
  • Ability to delegate responsibilities and provide leadership and training to personnel.
  • Able to meet and deal tactfully and courteously with employees, customers, and vendors.
  • Key competencies – sales negotiation, building annual sales forecasts, account management, organizational skill and solid decision making
  • Advanced written and oral communication (bilingual a plus)
  • Strong organizational skills; must be concise
  • High degree of accuracy

Job Type: Full-time

Pay: $50,000.00 – $80,000.00 per year

COVID-19 considerations:
All employees are required to follow CDC guidelines for the workplace, wearing masks, social distancing, hand washing and hand sanitizer is provided.

 

Position: Customer Service Manager/Office Manager

Job Type: Mon-Thurs: 8-4:30 Fri: 8-3:30
Compensation: $17.00 to 19.00 per hour depending on experience.

Job Description:
-Be well spoken and personable. You are the first person customers talk to.
-Have a basic understanding of Miscrosoft Word and Excel
-Have a well versed understanding of all the products sold by MorningStar coffee.
-Responsible for calling customers on a daily basis to place orders for delivery.
-Invoice all orders using Quickbooks (Restaurant, Grocery, UPS, MISC)
-Create order loads for both the restaurant and grocery drivers, PPK, and Roaster
-Create shipping labels for all UPS orders
-Dispatch service technicians to and create service log for service department.
-Follow up on service calls to make sure everything was completed.
-Dispatch out of state third party service technicians to out of state accounts and follow up with restaurants
-keep track of water filters that need to be replaced and Preventative Maintenance and pass on to service department
-Attend weekly meeting with service department
-Troubleshoot service issues over the phone when possible.
-Have a basic understanding of equipment used and serviced by MorningStar Coffee
-Work closely with Sales Manager on keeping customer information up to date and organizing new customer accounts.
-Prepare all paperwork and orders for new installations
-Equipment letter
-Water Filter changes
-Opening orders
-Lease documents for espresso machines
-Put new accounts in route for driver
-Responsible for ordering all equipment parts for the service department.
-Ordering office supplies
-Assist in ordering all products for the company
-Create labels and stickers for prepack department
-Communicate will all departments and oversee day to day operations
-Bi-weekly cleaning as needed
-Put demo kits together and assist with finding reliable people to work coffee demos at local grocery stores.
-Some credit card processing
-Receive time-off requests from employees and get approval
-put on schedule when approved
-Basic filing and clerical work
-Assist Prepack when needed

Please email vido@morningstarcoffee.com for job position inquiry.

 

Position: Coffee and Espresso Machine Service Technician Morningstar Coffee

JOB Definition:

Service and repair of coffee and espresso machines – routine and emergency. Maintaining excellent, efficient and calm customer response, service and relationships is critical to this role. Able to perform routine preventative maintenance. Available to be on call weekdays after 5:00pm and on call all day on alternating weekends.

Hours:  8:00am – 4:00pm Mon. – Fri. and on call alternating weekends.

JOB RESPONSIBILITIES:

Responsibilities: Job responsibilities include but are not limited to the following:

  • Repair and installation of coffee brewers, coffee grinders, espresso machines, etc.
  • Perform preventative maintenance on coffee brewers, coffee grinders, espresso machines, etc. – basic plumbing and electrical experience required
  • Respond in a positive and respectful manner to customer concerns and assure speedy response to their needs
  • Conduct routine inventory of parts/tools/resources assigned to you
  • Complete warrantee paperwork and records for accounts
  • Work independently throughout the Twin Cities while checking in with main office as needed
  • Work collaboratively with fellow MorningStar staff
  • Safely drive and maintain record of oil change, etc. for company vehicle

Job Type: Full-time

EXPERIENCE:

  • 1 year (Preferred) – barista experience

REQUIRED EDUCATION:
High school Diploma or equivalent

REQUIRED EXPERIENCE: 

  • Entry level with plumbing and electrical experience needed: 1 year Required license or certification:
  • Driver’s License

 

Position: MorningStar Coffee – Coffee Demonstrator

Who We Are:

For over 22 years MorningStar has been hand-roasting small batches of organic, fair-trade coffee.  Delivering the warmth & coffee culture of Brazil to the Twin Cities.  Our coffees are wholesaled at local grocery stores and hospitality (restaurant) accounts.

We are a small business, and everyone wears multiple hats.  We move very quickly, so having a sense of urgency is an absolute must.

 

Position Overview 

If you love interacting with the public, can quickly build rapport with anyone, love working hard, and sharing your passion for organic coffee with others, then we want to hear from you.

Those who have been most successful as a Demonstration Specialist have work experience in retail sales, customer service, food/hospitality industry and individuals who just love interacting with the public in fast paced environments.

General Responsibilities 

  • Be a highly engaging demonstrator by proactively educating, sampling and selling
  • Actively educate and engage customers about our product
  • Always display a positive attitude at all times with store employees and customers.
  • Use smart phone to complete reports
  • Complete all necessary administrative functions required of the job.

Requirements:
Qualifications

  • 1+ years of customer service and/or sales experience
  • Positive attitude, open mind and eager to learn
  • Highly engaging and friendly demeanor and experience working in goal oriented high-performance environments
  • Must be able to adapt to changing priorities
  • Ability to Stand for a long period of time (3-4 hours)
  • Ability to bend, reach, turn and twist
  • Ability to work independently in a professional manner with the highest standards of integrity
  • Must be able to travel to and from stores with demo table, supplies, etc. weighing up to 30 lbs.
  • Must be able to work Saturday and Sundays

Job Types: Part-time basis

Rate of Pay: $18 + hour

 

Please email vido@morningstarcoffee.com for job position inquiry.